Buying from The Coat Check Online
thecoatcheck.com is committed to providing you with a safe and easy online shopping experience. You may either purchase directly from this website, contact us by email or phone to buy by credit card or cheque, or buy from us via our Etsy store at http://www.coatcheck.etsy.com.
Please note that many of our items are limited edition or one-of-a-kind. Our apologies if your chosen item has recently sold. Some items can be reproduced fairly accurately, but this is subject to availability of materials.
thecoatcheck.com sells merchandise made from both vintage and new materials. Vintage materials are considered "used," and minor wear and colour variation should be expected. Any unusual flaws or eccentricities, if major, will always be noted and detailed photographs and descriptions are available upon request.
Order Coat Check products online in a variety of ways:
1. From this website, using PayPal - just click on the PayPal button next to any item, and follow instructions. You will need a PayPal account to use this option.
2. Our Etsy store: we're "coatcheck" at http://www.coatcheck.etsy.com.
3. Over the phone, using your credit card. Call us at 604-216-1103, Monday - Sunday, 9 am - 6 pm Pacific Time (same as Los Angeles).
4. Via email: Write to us here. Be sure to include your desired means of payment (see below), your name, shipping address for delivery, telephone number and description of item(s) you wish to buy. We accept Pay Pal, international money orders (please ensure Canadian funds), personal and business cheques, and wire bank transfers. Personal and business cheques must clear before shipping (5-7 working days). All items ship within 3 working days once payment has cleared and is available to thecoatcheck.com.
Items are shipped via Canada Post by size and weight - shipping charges will appear in your PayPal shopping cart, or you can contact us. Priority Courier and Xpresspost are also available - please inquire. Delivery to certain addresses within Greater Vancouver is free of charge - please ask. Please email us for shipping fees.
We offer regular as well as expedited service to the US - please inquire via email at info at thecoatcheck dot com or by phone 604-216-1103 and we will let you know totals in USD. Pillows and handbags and throws are shipped via U.S.A. Expedited Parcel (insurance included). Items travel to you duty free since our goods are manufactured in Canada and are exempt under NAFTA. In addition there are no sales or other taxes applied.
All international shipping costs are borne by the customer. Smaller items are shipped via UPS, and we can offer a variety of services. Please inquire. All quotes include packing, export documentation, customs clearance and handling charges, delivery to the designated address and insurance for the full value of item(s). No sales taxes are applied to goods exported from Canada.
Cancellations & Returns
It is possible to cancel an order providing the goods have not been dispatched. To do this, please contact us via email or preferably phone - 604-216-1103.
If the item doesn't work for you, by all means return it for a full refund minus shipping. You are however responsible for paying for the return shipping. Your refund will be issued via PayPal , cheque or to the credit card that you used to pay us directly, once we have received your returned item. We request that the item reaches us within ten days of receipt if possible.
In the event your order is received in a faulty or damaged condition, please let us know right away and carefully repackage the item for return. Return it via regular mail and we can refund you for the return shipping via PayPal or cheque. We will either just refund you, provide you with a replacement or we will repair the item and return it to you.
TERMS AND CONDITIONS
Terms of Service
Welcome to thecoatcheck.com, our online store. All information including images and text on the thecoatcheck.com website is the property of thecoatcheck.com and may only be used by you the purchaser for the purpose of shopping at thecoatcheck.com. You may print sections of our site provided that it is only for your personal use and that you and anyone you give such information to agrees to adhere to our policies. By accessing, browsing, purchasing through or using the site, you agree to be bound by the terms. These terms and conditions supersede any prior agreements or correspondence between Purchaser and thecoatcheck.com.
Copyright © The Coat Check 2008